All our products (excluding consumables such as batteries) are guaranteed for a period of 12 months against malfunctions due to faulty workmanship. The guarantee does NOT cover malfunctions due to misuse or use in an unsuitable environment, faults caused by the connection of third party equipment - for example using the wrong power supply to cameras.
Return basis is to us and must be accompanied by a Returned Merchandise Authorisation (RMA) form and TMA number. The RMA form can be downloaded from here RMA Form. The RMA number can be obtained by calling 01744 604751.